Design firms operate in an unpredictable environment and much is beyond the control of the individual firm owner. Nevertheless, it is possible to improve firm profitability and risk management through taking action in arenas where firm leaders can have an impact. This highly interactive 4-hour workshop describes essential actions necessary to becoming more profitable – controlling scope creep, improving work processes, balancing staff skill with work types, and understanding how to figure out what to charge. Practical methods for addressing each of these issues will be introduced, including important risk management concepts and the use of key financial performance indicators. Ample time will be provided for knowledge exchange with colleagues and for interactive exercises designed to apply workshop concepts to each participant’s practice.


  • Understand how to articulate scope of work and structure agreements to minimize scope creep and manage risk.
  • Gain insight into how to improve work production processes and make them more effective
  • Understand the impact of staffing balance on profitability relative to the type of work performed
  • Learn to use key financial performance indicators to help determine fees and billing rates

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